User Needs > Interview Notes

Project Information

Project: PROJECT-NAME
Interviewer(s):
PERSON-NAME
PERSON-NAME
Interviewee(s):
PERSON-NAME in DEPARTMENT
PERSON-NAME in DEPARTMENT
PERSON-NAME at PARTNER
Date of Interview: YYYY-MM-DD
Interview Location: LOCATION
Related Documents:
TODO: Copy this file once for each interview. Fill in the details below. Link to each copy of this file from the "Notes from Interviews and Brainstorming" section of the user needs document.
Process impact: Planning questions for interviews with stakeholders is key to effective requirements gathering. Good requirements are needed to build the right system. These notes should be kept as part of the documentation on user needs are referred to when the software requirements specification is written or updated.

Interview Questions and Answers

TODO: Before the interview, plan the questions you will ask. After the interview, type up the answers you received, any additional questions and answers, and any new follow-up questions.
How did you learn about the need for this product? What business problem do you want solved?
ANSWER
What types of users are likely to use this product?
ANSWER
Can you give an example of how a user might actually use the product?
ANSWER
Do you expect the new system to be similar to an existing product? How would it be the same or different?
ANSWER
What benefits are you expecting as a result of using the product?
ANSWER
Which of those expected benefits are the most important to you?
ANSWER
What do you think the priority of each of these proposed enhancements should be?
  • ENHANCEMENT-1: Essential | Expected | Desired | Optional
  • ENHANCEMENT-2: Essential | Expected | Desired | Optional
  • ENHANCEMENT-3: Essential | Expected | Desired | Optional
  • ENHANCEMENT-4: Essential | Expected | Desired | Optional
  • ENHANCEMENT-5
    • ENHANCEMENT-5-A: Essential | Expected | Desired | Optional
    • ENHANCEMENT-5-B: Essential | Expected | Desired | Optional
Previously you requested FEATURE-1 and FEATURE-2. Today you know more about the product, what is their priority now?
FEATURE-1: Essential | Expected | Desired | Optional
FEATURE-2: Essential | Expected | Desired | Optional
Can you explain what the term PROJECT-SPECIFIC-TERM means to you?
ANSWER
How will this product change your business processes?
ANSWER
How will this product change your interactions with OTHER-STAKEHOLDER?
ANSWER
Is there any risk or downside to using the product? How do you expect those potential downsides to be controlled?
ANSWER
QUESTION-1
ANSWER-1
QUESTION-2
ANSWER-2
QUESTION-3
ANSWER-3
QUESTION-4
ANSWER-4

New Questions and Action Items

TODO: Often early interviews will raise more questions than they answer. Note these new questions and what you must do to find the answer.
  • Can we do X?
  • Do we support Y?
  • Action item: research topic Z.
  • Action item: Send follow-up email as per post-interview checklist.
  • Action item: prepare for next interview with PERSON(S) on DATE.

Other Interview Notes

TODO: Note anything else that came out of the interview, either explicitly or implicitly. Remember to confirm things that you picked up implicitly if there is any doubt. E.g., make a note if the interviewee uses an unusual meaning for a certain term. Add links to any documents provided to you by the interviewee.
  • NOTE
  • NOTE
  • NOTE
TODO: Check for words of wisdom for additional advice on this template.
Company Proprietary
Copyright © 2003-2004 Method Labs. All rights reserved. License terms. Retain this copyright statement whenever this file is used as a template.