User FAQ

TODO: Write a set of common questions and answers to help your users use the product without needing technical support. Consider how the sample questions and answers provided below relate to your product. Add new questions and new sections to fit the needs of your users.
TIP: This FAQ is for end users, you may want to write a FAQ for another type of stakeholder, such as potential customers, in-house developers, partners in a developers' network, or administrators.

General Information

What is PRODUCT-NAME?
It is a TYPE-OF-PRODUCT with UNIQUE-FEATURES. Please see our product overview for more information.
Who should use PRODUCT-NAME?
Anyone who has TARGETED-NEEDS and wants KEY-BENEFITS. PRODUCT-NAME is useful to TYPES-OF-USERS.

Download and Install

How can I obtain PRODUCT-NAME?
You may download PRODUCT-NAME.
You may place an order for PRODUCT-NAME.
What do I need to use PRODUCT-NAME?
System requirements are described in the release notes.
System requirements are a Intel-compatible PC with a processor speed of at least XXX MHz, XXX MB of RAM. XXX MB of free disk space, and one of the following operating systems: Windows 98/2000/XP, Mac OSX, Linux.
How do I install PRODUCT-NAME?
Installation instructions are available on-line.
How do I upgrade from an older version of PRODUCT-NAME?
Installation instructions are available on-line.

Getting Started

What is TECHNICAL-TERM?
It means DEFINITION-OF-TERM. For additional technical terms, see the glossary.
What is GUI-ELEMENT?
It is a DESCRIPTION. It is used for GOAL.
How do I do COMMON-TASK?
You should understand CONTEXT-AND-PREREQUISITES. Once you are ready, you can:
  1. STEP
  2. STEP
  3. STEP

SECTION NAME

QUESTION?
ANSWER.
QUESTION?
ANSWER.
QUESTION?
ANSWER.
QUESTION?
ANSWER.

Troubleshooting

I see an error message "ERROR-MESSAGE". What's wrong?
DESCRIBE-CAUSE. DESCRIBE-CORRECTIVE-ACTIONS.
I can't do COMMON-TASK. What's wrong?
DESCRIBE-CAUSE. DESCRIBE-CORRECTIVE-ACTIONS.

Other Questions

My question is not on this page. How do I find the answer?
First read the user guide and other on-line help. Your question may have already been asked and answered, to find it: search the project mail archives and issue tracking system. If you still don't find it, you can ask the question on the users' mailing list or the developers' mailing list or you can enter an issue.
Use our technical support website to search our knowledge-base or contact us.
Where should I send comments on this FAQ?
You can write to EMAIL-ADDRESS or ask the developers on the developers' mailing list.
TODO: Check for words of wisdom for additional advice on this template.
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